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Licensed Electrical Contractor • ROC #331356

Your Solar Company Went Out of Business. Now What?

It is not just you. A long list of solar installers — national names and Arizona locals — have shut down or filed for bankruptcy in the last few years, leaving tens of thousands of “orphaned” systems with nobody answering the phone. Here is what actually dies with the installer, what survives, and what to do in what order.

  • Manufacturer equipment warranties usually survive — someone certified has to process them
  • The installer’s workmanship warranty is gone — ours can replace it
  • Certified: Tesla, Sunrun, SunPower, SMA, SolarEdge, Enphase, APS
  • Start with a $199 diagnostic (known problem) or $299 inspection (full picture)

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What dies with the installer — and what does not

Aerial view of an Arizona home with multiple rooftop solar arrays
The system still works. The question is who stands behind it now.

Gone: the installer’s workmanship warranty (the promise covering their labor, their roof penetrations, their wiring), their monitoring portal if they ran their own, their service department, and usually any prepaid service plan. In a bankruptcy you become an unsecured creditor for whatever they owed you, which in practice means: gone.

Usually survives: the manufacturer warranties on the equipment itself — commonly 25 years on panels and 10–15 on inverters and optimizers. Those contracts are between you and Enphase, SolarEdge, SMA, Tesla and the rest, not the dead installer. The catch: manufacturers process claims through certified companies, and the diagnosis, removal and reinstall labor is not free even when the part is. That is the work we do daily.

Also survives: your lease or PPA, if you have one — those are almost always sold to another servicer in the bankruptcy. If a company you have never heard of now sends the bill, that is normal; verify it in the bankruptcy notices before paying anyone new.

Do these four things, in this order

  1. Keep every document. Contract, permit, interconnection approval, serial numbers, warranty registrations, monitoring logins. If registrations were never filed with the manufacturer — a depressingly common installer failure — the paperwork you hold is how coverage gets established.
  2. Confirm the system is actually producing. Orphaned systems commonly run degraded for months because nobody is watching. Check the monitoring app against old utility bills; if the installer’s own portal went dark with them, independent monitoring replaces it.
  3. Establish the system’s condition on paper. A $299 inspection gives you a licensed contractor’s written record of what state the system is in — the document every later warranty claim, insurance question, home sale or lawsuit starts from. Selling, or in a dispute? The $500 tier adds a documented dollar valuation.
  4. Give the system a new home for service. Whether that is a one-off repair or the SolarCare Plan (two inspection visits a year, cleaning, priority service), the point is that someone is responsible for it again.

We adopt orphaned systems. It is half our service department.

We are a licensed Arizona electrical contractor (ROC #331356), certified by Tesla, Sunrun, SunPower, SMA, SolarEdge, Enphase and APS, and we service every make regardless of who installed it. Repairs we make carry our workmanship warranty — so your system has a live warranty again, even though the company that installed it is gone.

Buying or selling a home with an orphaned system?

Orphaned solar shows up constantly in Arizona real estate, and it cuts both ways. Buyers: do not assume the seller’s reassurances survive closing — get the inspection, confirm what warranties actually transfer, and price the inverter’s remaining life into the deal. Sellers: a dated inspection report and a documented valuation turn “the installer is gone” from a buyer objection into a handled fact. Realtors send us both sides of that conversation weekly.

And if the roof under the orphaned array needs replacing — the original installer certainly is not coming back to move the panels. That is the job we are named after.

Questions people actually ask

The installer’s workmanship warranty, yes. The manufacturer warranties on the equipment usually survive — commonly 25 years on panels, 10–15 on inverters — because those are between you and the manufacturer. A certified service company can diagnose the failure and process the claim; you typically pay labor while the manufacturer covers the part.
Any licensed, manufacturer-certified solar service company — it does not have to be the original installer. We are certified for Tesla, Sunrun, SunPower, SMA, SolarEdge, Enphase and APS, service every make, and orphaned systems are roughly half of our service department’s work.
Not necessarily — if the installer ran monitoring through their own portal, the portal died with them while the system may be producing normally, or failing silently. Check production against your utility bill, and consider independent monitoring (we install the Emporia Vue, $799) so you are never blind again.
No. Leases and PPAs are almost always sold to another servicer in bankruptcy, and the obligation follows the contract. Verify the new servicer through the bankruptcy notice before paying anyone, then keep records of the transition.
Gather every document you have, verify the system is producing, then get its condition established in writing — the $199 diagnostic if you have a known problem, or the $299 inspection for the full picture. Everything else (warranty claims, repairs, sale, dispute) builds on that record.
Yes — the SolarCare Plan is exactly that: two visits a year with a full inspection, cleaning, performance verification and a written report, plus priority scheduling, 48-hour emergency response and 10% off repairs, for $500/year. It is how an orphaned system gets a responsible party again.

Where to go from here

Service Department

The front door for orphaned systems: troubleshooting, repair, monitoring, care.

Solar System Inspection

$299 written condition report; $500 with a documented valuation.

SolarCare Plan

Two visits a year and someone responsible for your system again.

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